Right of withdrawal

We have a 30-day return policy, which means you have 30 days from receipt of the goods to return them.

To be eligible for a return, your item must be in the same condition as you received it: unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at rp@bcmc.at. Please note that returns must be sent to the following address: Alserstrasse 24/13, 1090 Vienna.

If your return is accepted, please package and ship it yourself. The customer pays for postage. Items returned to us without a prior return request will not be accepted.

If you have any questions about returns, you can contact us at any time at rp@bcmc.at.

Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so we can evaluate and correct the problem.

Exceptions and non-exchangeable items
Certain items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made items (e.g., special orders or personalized items), and personal care items (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns for sale items or gift cards.

Exchange
The fastest way to ensure you get what you want is to return the item you already have. Once the return is accepted, make a separate purchase for the new item.

European Union 14-day cancellation period
If the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days without giving any reason. As described above, your item must be in the same condition in which you received it: unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.

refund
We'll notify you once we receive and inspect your return and let you know whether or not your refund has been approved. If approved, your refund will be automatically credited to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post your refund.

If more than 15 business days have passed since we approved your return, please contact us at rp@bcmc.at